Samsung Galaxy S10 problems and solutions: How to fix battery drain, edge lighting, accidental touch, accidental wake up, etc. issues

Galaxy S10 Problems and solutions

Samsung’s latest flagship line up of devices has set the bar this year for other upcoming flagships from different OEMs. The trio of S10 devices pack in all the latest and greatest hardware currently available.

The Samsung Galaxy S10 also has a couple of ‘firsts‘ since it’s the first AMOLED display smartphone with a hole-punch display and is also the first smartphone with an ultra-sonic in-display fingerprint scanner.

Powering the Galaxy S10 is the Snapdragon 855 chipset in the U.S or the Exynos 9820 overseas. The South Korean Giant has also bumped up the base storage and RAM configuration on the S10 from the S9 to 8GB of RAM and 128GB expandable storage.

Nevertheless, the latest hardware doesn’t always mean the device is flawless. Users have been reporting of all sorts of issues with the Galaxy S10.

If you’ve picked up the brand new Galaxy S10 yourself and are experiencing a few issues, then we’re here to help. Mentioned below are a few known issues with the Galaxy S10 and how to solve these problems.

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Check out the common Galaxy S10 problems we have found so far, along with the possible solutions to them, right below.


Battery drain problem

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The Samsung Galaxy S10 packs in a 3400 mAh battery which isn’t something to write home about; however, the battery life is pretty decent and the device should be able to get you through a day of moderate usage.

Unfortunately, a number of users have been claiming that the battery life on their new Galaxy S10 isn’t up to the mark and the battery has been draining rather quickly.

Possible solutions:

  1. Uninstall any third-party phone manager or cleaning applications. Most third-party phone manager applications run in the background and drain the battery of the device rather than help saving battery.
  2. Check the battery usage stats. This would help reveal any app which is misbehaving and draining the battery from the device.
    • Go to Settings > Device care > Battery > Battery usage.
      • Check to see if any app is responsible for using up more battery than usual.
      • If you spot an app draining battery, simply uninstall the application by going to Settings > Apps > Select the ‘app’ draining battery > Uninstall.
  3. You could also try rebooting the device. Press and hold the Power Key and then tap on Restart.
  4. Disable the lift to wake option.
    • Go to Settings > Advanced features > Motions and gestures > Toggle off Lift to wake.
  5. If nothing seems to work, only then consider performing a factory reset.
    • Go to Settings > General management > Reset > Factory data reset.
    • Scroll down, find and tap on the Reset button.
    • Provide security password/PIN.
    • [Optional] Make sure you have created a backup of all the important data as everything on the device will be lost. Your photos and videos clicked with the camera app may also be wiped out.
    • Tap on Delete all button.
      Galaxy-S10-factory-reset-1

Accidental touch registering issue

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Almost all smartphones these days have a feature which prevents accidental touch input when the phone is in a dark place such as a pocket or backpack.

The Galaxy S10 also comes with the feature which is no surprise; however, several users have been claiming the device has been registering touch input while in the pocket and at times even butt-dialing random numbers.

Possible solutions:

  1. Disable Lift to wake: Samsung’s new Lift to wake feature could possibly be the culprit behind the accidental touch issues since the screen might be turning on automatically in the pocket.
    1. Go to Settings > Advanced features > Motions and gestures.
    2. Toggle off Lift to wake.
  2. Enable Accidental touch protection:
    1. Go to Settings > Display.
    2. Toggle on Accidental touch protection.
  3. Turn off the feature to increase the touch sensitivity unless you’ve installed a screen protector and are facing touch input issues.
    1. Go to Settings > Display.
    2. Toggle off Touch sensitivity.

If none of these aforementioned fixes work for you, then you might have to wait for Samsung to roll out an OTA update to fix the problem.

Edge lighting not working for some apps

Several users have been reporting that the Edge lighting feature only works on a few apps while other app notifications aren’t arriving with the Edge lighting effect.

Possible solution:

You have to manually select which applications make use of the Edge lighting feature. To do this, follow the steps mentioned below.

  1. Go to Settings and tap on Display.
  2. Scroll down and tap on Edge screen.
  3. Now tap Edge lighting.
  4. From the options, tap on Manage notifications.
  5. You would now see the list of installed applications on your device. Simply select the applications which you want to use the Edge lighting feature with or tap on All available apps to toggle on the feature for all the applications which support the feature.

Brightness issues

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Samsung produces the best smartphone displays at the moment and there’s no other OEM that can match the display quality from Samsung’s latest Dynamic AMOLED displays on the Galaxy S10 line up.

It turns out that a couple of S10 users aren’t satisfied with the brightness setting on the S10 since they are claiming the lowest brightness setting isn’t low enough to use the device at night.

Possible solutions:

  1. Since this isn’t a major issue, we don’t expect Samsung to roll out any updates to address this; however, in case you’re facing the same problem, then you might want to try using the Night mode feature at night.
  2. You might also want to turn on the Blue light filter at night which overlays a yellow filter over the screen to prevent blue light emissions and it does help make using the device at night a tad more comfortable.

Fingerprint sensor unable to scan fingerprint

Galaxy-S10-fingerprint

The Galaxy S10 and the Galaxy S10 Plus come equipped with the latest in-display ultra-sonic fingerprint sensor which is way more secure than an optical in-display fingerprint scanner.

Nonetheless, there are a few drawbacks with the Gen-1 ultra-sonic in-display fingerprint scanners and a few users have been reporting that the fingerprint sensor on their S10 isn’t working.

Possible solutions:

Well, the first and foremost, if you applied a tempered glass manually, remove that tempered glass.

That’s because not every run-of-the-mill tempered glass works alright with the new in-display ultrasonic fingerprint sensor tech that the S10 and S10 Plus feature on the top of the display. You need to install a proven and S10-special tempered glass on your S10.

However, if you are using the Galaxy S10 with the same screen protector that it came pre-installed with, there is nothing wrong with it then. So, even though some users have reported better performance of the fingerprint sensor after removing even Samsung’s own screen protector, you may give it a shot.

However, re-registering the fingerprints after deleting currently registered ones is a good idea.

Check out: How to fix fingerprint scanner not working problem on Galaxy S10

Bluetooth issues

Galaxy-S10-Bluetooth-issues-fixes

The Galaxy S10 comes with Bluetooth 5.0 similar to that of the Galaxy S9 and various other flagships currently available. Bluetooth issues are fairly common on almost all devices; however, several Galaxy S10 users have been reporting various Bluetooth issues with their brand new device.

Possible solutions:

  1. Remove the Bluetooth cache:
    • Head over to Settings > Apps, press the three-dot button to select Show system apps. Scroll down to find Bluetooth and use the Clear Cache button to erase all of your pairing histories and start afresh.
  2. If you’re unable to stream audio over Bluetooth, then we’d suggest checking the Bluetooth device manual to make sure which Bluetooth audio codec is supported by the device. Once you’ve figured that out, simply follow these steps:
    1. Unlock the developer options on your Galaxy S10.
      • Go to Settings > About phone > Software information > Tap on Build number 7 times. 
    2. Go back to the Settings menu and scroll to the bottom and select Developer options.
    3. Scroll to the Networking section and then tap on Bluetooth audio codec and select the audio codec which is supported by the device.
    4. If you aren’t able to figure out which audio codec is supported by the Bluetooth device, then simply select All codecs. 
  3. Remove and then pair again the given Bluetooth device profile from your Galaxy S10:
    1. Go to Settings > Connections > Bluetooth.
    2. Tap on the settings icon beside the name of the Bluetooth device you’re experiencing issues with and then tap on Unpair.
    3. Restart your Galaxy S10 and pair the Bluetooth device once again to your Galaxy S10.
  4. Reset the network settings on your device.
    1. Go to Settings > General management > Reset > Reset network settings.
    2. Tap on Reset.
  5. Factory Reset:
    1. Go to Settings > General management > Reset > Factory data reset.
    2. Scroll down, find and tap on the Reset button.
    3. Provide security password/PIN.
    4. [Optional] Make sure you have created a backup of all the important data as everything on the device will be lost. Your photos and videos clicked with the camera app may also be wiped out.
    5. Tap on Delete all button.
      Galaxy-S10-factory-reset-1

That’s it.

Calcy IV app issues

This might not be an application used by many; however, there are S10 users who are facing issues while trying to use the Calcy IV app on their device.

Users are reporting that they have been receiving an ‘auto-config error‘ while trying to use the app.

Possible solutions:

  1. Launch the Calcy IV application and tap on the 3-dots icon at the top right of the screen and then tap on Reset Scan Config.
  2. Clear the Calcy IV app cache and data.
    • Go to Settings > Apps > Calcy IV > Storage. Tap on clear cache and clear data.

If the application still does not work on your S10, then you might have to wait for the developer to release an update to fix the issue.

Android Auto issues

Users are facing all sorts of issues while trying to use Android Auto on their Galaxy S10. Some users are claiming that Android Auto simply does not connect to their vehicle while others have also noticed that the Android Auto app has a forced dark mode when the device Night mode is turned on.

Most users are also reporting that the issue does not seem to go away even after clearing the cache or uninstalling the application. Nevertheless, if you’re experiencing similar issues or something totally different, then here are a few things to try out to which could solve the problem.

Possible solution: 

  1. Clear Android Auto cache and data.
    1. Go to Settings and tap on Apps.
    2. Next, locate Android Auto and tap on it.
    3. Tap on Storage and then tap on Clear cache and Clear data.
  2. Uninstall and reinstall Android Auto.
    1. Simply open the application tray and long press on the Android Auto icon.
    2. Then tap on Uninstall.
    3. Wait for the app to be uninstalled and then head over to the Google Play store and search for Android Auto.
    4. Select Android Auto from the listing and tap on Install.
    5. Once the application is installed on the device, simply try using the app as usual.

If the issues aren’t yet fixed, then we’d suggest waiting for Samsung to release a fix for the issue via an OTA update.

Cellular network issues

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This issue definitely seems to be affecting multiple Galaxy S10+ users, particularly in the US with some carriers. Users have been facing all sorts of issues such as signal drops, LTE not working, and poor reception.

A thread has already been created where several users have raised concern for the issue; however, Samsung hasn’t yet made any official claims regarding LTE and connectivity issues on either of the S10 devices.

Well, until the South Korean Giant releases a fix for the issue or at least acknowledges the said issue, here are a few things to try out which could help solve the problem.

Possible solutions:

  • A temporary fix for Sprint users does seem to be working for a few users hence if you’re a Sprint user, then we’d suggest checking out this page and follow the steps to disable Band 41 and 25 which seems to fix the issue.
  • Users who aren’t on the Sprint network and are still facing the same issue can try and manually select their network provider.
    1. Go to Settings > Connections > Mobile networks > Network operators > Select manually.
    2. Wait for the device to scan for all the available networks and then try to connect to your carrier’s network.
  • Reset the network settings as a last resort. Here’s how to do so.
    • Go to Settings > General management > Reset > Reset network settings > Tap on Reset.

Users have claimed that resetting the network settings has solved the issues on their devices. This is why we recommend resetting the network settings on your Galaxy S10 if you’re experiencing similar problems.

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