Looks like the problems and issues with Google’s latest Pixel 2 devices aren’t over yet. According to some users who own the T-Mobile variant of the Google Pixel 2 and Pixel 2 XL, the Wi-Fi calling feature doesn’t seem to work as advertised.
While for most users the feature works without any problems, some are facing issues. For example, some users reported that sometimes the calls seem to connect over Wi-Fi, but other times it switches to LTE. This happens even when the Wi-Fi connection is strong and stable.
The fix is easy, and you can follow the instructions below to start using Wi-Fi calling on your T-Mobile Pixel 2 smartphone. Some users did report that you may have to call T-Mobile and ask them to enable the feature for you, however, that is not needed.
Basically, if it doesn’t work for you, then there’s something wrong with your router or the internet connection is too slow. Even if the Wi-Fi network is strong but the speed is slow, the Pixel will switch to LTE for calling.
How to fix T-Mobile Wi-Fi calling on Google Pixel 2/2 XL
If your Google Pixel 2 or Pixel 2 XL doesn’t show the T-Mobile Wi-Fi Calling text in Notifications when making a call, then all you have to do is;
- Launch Settings on your device
- Head to Network & Internet > Wi-Fi > Wi-Fi Preferences > Advanced
- You will see the Wi-Fi calling option here. Enable it!
- Select Wi-Fi preferred if it’s on Cellular.
- And that’s about it.
Let us know if this fixes the problem for you. If you are still facing issues with Wi-Fi calling on T-mobile branded Pixel devices, then you should contact customer support.