Tips

How to fix Snap Camera not working problem

Snap Camera is a great way to add filters to your live streams and video calls. Snap Camera brings all the popular Snapchat filters that are in the market today right to your desktop. The software is compatible with both Windows and Mac and comes with easy installation programs.

Snap Camera works by capturing the virtual feed from your webcam and overlaying it with filters. This allows the filters to work with every streaming and video calling service, be it Hangouts, Microsoft Teams, Twitch, Skype or Zoom.

If you are having trouble getting Snap Camera working on your system then we have the perfect guide for you. Let’s get started.

Understand how Snap Camera works

To use Snap Camera, it’s important for you to understand how it works. It doesn’t have the hardware of its own but uses your PC’s webcam to create a virtual webcam with augmented effects. The software acts as a bridge between your physical webcam and the video calling software.

If you have multiple webcams connected to your computer, you can select the webcam you want Snap Camera to use by choosing your option from the ‘Choose Your Camera’ dropdown.

In order to use Snap Camera as the input, you will have to select it as an option from your list of webcams to make use of augmented video inside the desired video calling application.

Restart your video call software after installing Snap Camera

If the video calling software that you’re using isn’t able to detect Snap Camera as the input, you should restart it and try again. To make sure Snap Camera works, you should not only close the video call application but also exit it as many video calling software tend to stay open in the background.

On Windows, you can exit the video calling software by locating the app in the Task Manager, right-clicking it and selecting End task. On Mac, open the software and hit ‘Command + Q‘ in the keyboard.

In case you’re using the web browser to login to your video calling service, force close the browser on your Windows or Mac device.

Clear Snap Camera’s Cache and App Use

Like on smartphones, apps and services also take up some amount of storage through the cache. If an app is taking up too much of your cache memory, it might not function properly and thus, it’s important that you adjust the cache size Snap Camera uses and also clear history.

You can do so by clicking the Settings icon in the top right corner of Snap Camera and heading over to Cache & App Use > View. Here you can configure the cache size that Snap Camera can take up on your storage and also clear history to clear Lens History, Favorite Lenses, Third-party Integrations, and Cache.

Force Restart Snap Camera

You can exit the Snap Camera app manually first and then start it again to fix the problem you are facing. Here’s how to do this on Windows and Mac.

For Windows users

Step 1: Press ctrl+alt+del combo on your PC. Select ‘Task Manager’ on the next screen.

Step 2: Once the task manager opens, scroll down until you find Snap Camera. Click on it to select the app. Hit the S key to jump between programs whose names start with S, to eventually land on the Snap Camera app in the list. You may need to click on ‘More details’ first to get the list of all apps and background processes (Snap camera will be filed under the latter group).

Step 3: Right clock on Snap Camera.exe and then select the ‘End Task’ option.

Step 4: Launch the concerned application again from the desktop or the start menu.

Snap Camera should now show up as a webcam input option in your application.

For Mac users

Step 1: Find the running application in your dock and right-click on the icon.

Step 2: Select ‘Quit’ from the sub-menu that appears upon clicking the application name at the menu bar. 

Note: You can also click on the application to make it the active window on your screen and then hit ‘Command + Q’ simultaneously.

Step 3: Relaunch the application from ‘Launchpad’.

Snap Camera should now start showing up as a webcam input option in the concerned application.

Make sure your system meets the requirements

Just downloading the Snap Camera onto your PC isn’t enough to start using it. There’s a possibility that your PC might not support it. Snapchat has mentioned that in order for Snap Camera to work properly, the PC needs to run Windows 10 (64 bit) or MacOS 10.11 or later.

In terms of hardware, Snap Camera needs to meet the following criteria as system requirements:

  • Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz
  • 4 GB RAM
  • Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450
  • 1280×768 or higher screen resolution

To check your system requirements on Windows, open Settings and head over to System > About > Device specifications. On Mac, click the Apple icon at the top left and head over to ‘About This Mac’.

Ensure that Snap Camera has access/permission to use your webcam

Modern operating systems like their mobile counterparts have also gained privacy and security controls. Similar to granting them on iOS and Android, both Windows and Mac computers also come with permission controls to access your webcam. For Snap Camera to work on your computer, you will have to enable access to your camera so that it can modify the input of your camera and change it according to your needs.

You can enable camera access on your PC by following these steps:

  • On Mac: Click the ‘System Preferences’ icon on your Mac, head over to Security & privacy > Privacy > Camera and check the box adjacent to Snap Camera.
  • On Windows: Press the ‘Windows Key + I’ shortcut, head over to Privacy > Camera, switch ON the toggles adjacent to ‘Allow apps to access your Camera’ and ‘Snap Camera’.

Make sure webcam is turned on and working

If Snap Camera isn’t working on your PC, make sure your webcam is connected (if you’re using a desktop) and that is it turned ON. You can check whether the webcam is working by opening your default webcam application or trying it out on another video calling software that’s installed on your PC like Zoom, Skype, Microsoft Teams, etc.

If the secondary video calling software is able to detect your webcam and output video from it, try switching its default camera from the physical webcam to Snap Camera. This will get you with either of two results – Snap Camera is working, meaning your primary video calling software isn’t functioning properly; OR your webcam is working well but there’s something wrong with the Snap Camera software.

Make sure you have selected snap camera as your camera in software

Since Snap Camera creates a virtual webcam on your computer, it needs to be selected as a new input source in your video calling software. When configuring your video calling application, select Snap Camera from the camera input section instead of your default webcam.

Only after you select Snap Camera as your default webcam, you will be able to utilize the augmented video and Lenses features on your video call service.

Make sure Video is enabled

For your video calling software to use Snap Camera’s augmented video and Lenses, you must ensure that video is enabled when conducting a meeting with your colleagues or when calling your loved ones. Sometimes, your call might get connected through audio but to enable Video, you will have to dial a video call or enable your webcam during an ongoing call.

Ensure that VPN is disabled on your computer

Some of you might be using VPN services on your computers to browse the internet securely. But in case you don’t know, Snap Camera, like Snapchat doesn’t work well when VPN is enabled. That’s because to load a Lens on Snap Camera, the software needs to connect to the internet to download the Lens from Snapchat’s servers and like any major service, it won’t connect to the servers with VPN turned ON.

So if Snap Camera isn’t working properly, make sure that you have switched OFF the VPN service that you use on your computer.

Need to reinstall?

If the above method fails to work then it is likely that the Snap Camera app itself is glitching out on your system. You can use the above-stated steps to try and restart the Snap Camera application itself. This should fix the issue in most cases.

In case you are still unable to use Snap Camera in your desired video streaming/calling service, then you might want to start with a fresh installation of the Snapchat camera. Follow our step-by-step guide to uninstall Snap Camera from your PC or Mac.

Once the application is uninstalled, reboot your PC, and then download and install Snap Camera again on your system. This should solve any persistent applications that were preventing Snap Camera from functioning properly on your PC or Mac.

Remove official signature from your video calling software on Mac

Recent updates to video calling software including Zoom have enabled a feature called ‘Library validation’ that restricts plugins that aren’t signed by Apple or the video software. If Snap Camera only stopped working after the latest update, then you should consider unsigning the latest version of Zoom or the video calling app that you use and then enable Snap Camera on it. You can do so by following the steps below:

Step 1: Update your Zoom app or the video calling app that you use to the latest version on Mac by opening the app, heading over to the Menu bar > App name > Check for updates, and then updating the app the latest version. After installing the update, force-close the zoom app.

Step 2: Install the Xcode tool on your Mac by opening Terminal and entering the following command and hitting the Enter key:

Xcode-select --install

Wait for Xcode to install on your system and then move on to the next step.

Step 3: You can now proceed to unsign the video calling software by typing the following command and then hitting the Enter key:

sudo codesign --remove-signature /Applications/<app name>

For example, 
If you're using Zoom, then you should use the command - sudo codesign --remove-signature /Applications/zoom.us.app/

OR

Enter the command "sudo codesign --remove-signature"
Then drag the video calling app from the Applications folder to the Terminal window

Step 4: You can now open the video calling app and enable Snap Camera as your default camera option.

That’s it! Snap Camera should now start working on your video calling app.

Find and install an older version of Snap Camera

If reinstalling Snap Camera doesn’t solve the problem, then you can try installing an older version of the app on your PC from the Snap Camera download page. Sometimes, new updates to a software could break some of its functionality and compatibility with other apps and services. While installing a previous version of Snap Camera isn’t advisable due to security concerns, it might be your best chance to get it working on your computer.

Close and open your video calling app again

Once Snap Camera is reinstalled on your system, you will need to exit the concerned application (Zoom, Microsoft Teams, Skype, etc.) where you want to use Snap Camera filters, and then start it again.

You will also need to restart any browser where you might want the Snap Camera filters to show up.

You will also need to download the filters again.

Reinstall webcam driver

In order for your webcam to work, your PC needs to understand how your webcam works. That’s where the webcam driver steps in, allowing communication between your webcam and PC. If Snap Camera isn’t working, as a last-ditch resort, you can try reinstalling your webcam driver to get it up and running again.

You can get details about your webcam driver by opening the Control Panel on your PC and heading over to Hardware > Sound > Device Manager > Imaging Devices > Webcam. Copy the name of your webcam, search the web for drivers, download and install the latest driver for your webcam.

Accept that some apps won’t work with virtual cameras like Snap Camera

Certain apps on your PC are not designed to work with third-party add-ons, including your virtual camera software. If you planned to use Snap Camera with Safari and FaceTime on a Mac, then you’re out of luck as it won’t work those apps on your computer.


We hope this guide helped you easily troubleshoot Snap Camera not working on your system. What did you think about it? Let us know in the comments section below.

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