ROMWE is an online fashion website, much along the lines of SHEIN, and Ally fashion. The site has been around since 2010 but has recently seen an upswing in users in the past few months, as people turn to online shopping to fulfill their fashion needs.
However, if you have scoured the ROMWE site in an attempt to delete your account, and haven’t found any option, don’t worry, you’re not alone. These web apps make it particularly difficult for users to leave them and take their information along. In this article, we will cover how to delete your ROMWE account, and what that entails.
What information does ROMWE have on you?
Depending on how much you have used the service, ROMWE keeps a detailed profile of you. They use this information to provide you with targeted ads, a better selection of clothing, and of course to execute delivery. The following information is what ROMWE has access to and can use at their discretion.
- Profile information: Name, address, etc.
- Purchase information: Orders, returns, credit or debit card information, contact numbers.
- Your device information: Geolocation, IP address, operating system, internet browser, usage information, diagnostics.
- Personal preferences: Fashion choices, sizes, frequency of orders.
What to do before you delete your account
Now that you know the information that ROMWE has, you probably want to delete most of it, before you go ahead and delete your account, just to be safe.
The first thing you want to do is go to ‘My Profile’ and remove your preferences. You can do so by simply clicking on the preferences you have chosen before, and then hit save.
Next, and most importantly, go to ‘My payment options’ and delete all your cards and banking information associated with your account.
How to delete your ROMWE account via email
To ask ROMWE to delete your account via email, all you need to do is to write an email to this ID, [email protected], providing them your ROMWE account ID and email address. Do not share your password or any other sensitive info.
Make sure you write an email from the email ID you have registered with them. Simply let them know that you would like to delete your account.
How to submit a ticket to delete your ROMWE account
First, visit the ROMWE website. Log in with your credentials. Now, visit the contact us page. Or, click on ‘Contact Us’ at the bottom of the page.
To submit a ticket, first, click the ‘Submit a ticket’ button on the contact page. This will take you to the automated customer service. Here type ‘submit a ticket’ (yes, you have to type ‘submit a ticket’, while on the ‘submit a ticket’ page).
You will receive an automated response, below which there will be an option for ‘Manual service’.
Clicking this will finally bring up the ‘Ticket’ option. Click ‘Submit a ticket’, and in the pop-up window, select ‘Account issue’ under ‘Type of question’. Type in that you would like to delete your account, and hit ‘Submit’. You will receive a popup informing you that you will receive a reply within 24 hours.
How to delete your account from the ROMWE app
Now the ROMWE app does not have a dedicated ‘Contact us’ button like the website; and it definitely doesn’t have a ‘Delete account’ button. So, in order to delete your account using the app, you will have to submit a ticket.
To do so first go to the ‘Me’ section of the app, tap the ‘Support’ button in the top right corner, and select ‘Customer service’.
In the message box, type ‘Submit a ticket’. Below the automated response, click the ‘Contact us’ button > Submit a ticket. Under ‘Question type’ select ‘Account issue’, the mention that you would like to delete your account.
What happens after you submit a ticket
You should get a reply from ROMWE in your email, up to 24 hours after you submitted your ticket. The email will ask you to confirm that you would like to delete your account and ask you the reason why. There is no compulsion to provide a reason, but do reiterate that they should go ahead and delete your account.
According to their email, account deletion takes 1-3 days.
Does ROMWE still keep your data after deletion?
ROMWE claims that they have no obligation to retain user data once the account has been deleted. However, that is not to say that they will delete your data.
They go on to claim that they may keep your data for legitimate purposes such as account recovery, audits, and to protect their rights in case of a dispute.
They also say that they may keep your ‘non-personal’ data indefinitely in order to improve their website, marketing, and customer relations.
Looking at the information collected, we won’t be surprised if you wanted to delete their ROMWE account, especially if you do plan to order anything from them at least for the immediate future. We hope this guide has helped.
